Refund Policy

1. The 14-day window

Ask us within 14 days of your first payment on a subscription and we will refund it in full. You do not have to give a reason, and we will not ask you to complete anything beyond identifying the charge.

This covers the first payment on a subscription, monthly or annual. It is one refund per account: it is there for someone who tried Pro and found it did not suit them, not as a way to use each month free.

The free plan exists so you can test recognition quality on your own microphone before paying anything. We would rather you used it than paid and asked for a refund.

2. Renewals

Renewal charges are not covered by the 14-day window, because you have had a full period to decide.

Your renewal date is shown on your billing page from the day the subscription starts, and cancelling before it stops the charge. We do not send a reminder email before a renewal today; if we start sending one, this policy will say so.

Two situations are decided against a stated test rather than at our discretion. If you are charged for a renewal and you have recorded no dictation at all in the period that just ended, write to support@xuula.com within 30 days of the charge and we will refund it in full — your usage ledger is the evidence and we check it, so you do not have to argue the point. If you cancelled before the renewal date but were charged anyway, that is a billing error and section 5 applies.

Anything outside those two cases we will still read and answer, but we do not promise a refund for it.

3. Statutory rights

If you are a consumer in the EEA or the UK, you have a statutory 14-day right to withdraw from a distance contract. For a digital service that starts immediately, that right can be lost once performance has begun with your express consent and your acknowledgement that you lose it — which is what the checkout asks you to agree to when you start a subscription.

We do not rely on that. Our own 14-day refund runs for the same period and asks for no reason at all, so a first subscription payment is refundable in full within 14 days whether or not the statutory right still applies. Where your statutory right gives you more than this policy does, your statutory right is what applies.

Consumers elsewhere have their own rights under their own law. Nothing in this policy removes any of them.

4. What we do not refund

• Partial periods after an ordinary cancellation. Cancelling stops the next renewal; the period you have already paid for runs to its end, keeps working until then, and is not prorated. This is subject to any statutory right you have that cannot be waived — where such a right gives you a prorated refund, you get it.
• Accounts terminated for a breach of the Terms of Service.
• Tax already remitted to a tax authority, where we cannot recover it. We will tell you the amount and why, in the reply to your request.
• Charges older than the periods stated in sections 1 and 2, other than the billing errors in section 5, which have no time limit.

5. When we refund without being asked

• A duplicate charge.
• A charge after a cancellation that we failed to process.
• A billing error on our side.
• A period during which we terminated your paid account for a reason other than your breach.

6. How to request a refund

Email support@xuula.com from the address on the account, naming the charge — its date and amount, or the invoice number from your receipt. For a section 1 refund you do not need to give a reason.

We reply within 5 working days with a decision. If it is approved, we submit the refund to our payment processor within a further 5 working days, and it goes back to the card or account that was charged — we cannot send it anywhere else.

After that the timing is your bank’s, not ours: card refunds usually appear within 5 to 10 working days. If it has not arrived 15 working days after we tell you it was issued, write to support@xuula.com and we will send you the processor’s confirmation to take to your bank.

If we decline a request, the reply says which part of this policy the decision rests on, so you can check it against the published wording.

7. Chargebacks

Please talk to us before disputing a charge with your bank. A chargeback costs us a fee and locks the account while it is investigated, and it usually takes longer than simply asking us.

If something has gone wrong with a payment, support@xuula.com is faster.

8. Contact

Billing and refunds: support@xuula.com

ArtFixPro LLC, 228 Park Ave S #167371, New York, NY 10003, United States